Privacy Policy

The following statement is approved for publication:

Effective Aid International Ltd is committed to protecting your privacy. We collect, store and use some of your personal information so we can help those in need. We are bound by the National Privacy Principles in the Privacy Act 1998.

What Information We Collect and Why We Collect It:

The kind of personal information we collect and store can vary according to your relationship and involvement with Effective Aid International but may include:

Your contact information – name, address, email address, phone number and mobile phone number.
Your date of birth, gender and occupation.
Your employer details if you participate in workplace giving.
Your bank account and/or credit card details.
A history of your donations, correspondences and other interactions with Effective Aid International.
Certain details about your personal interests.
Where directly provided by you with your consent, your associations with churches or other community or business organisations.

How We Collect Information:

There are a number of ways we collect information from you, including:

Directly from you when you provide information by phone, in person, via our website or on information or response forms.
From third parties who organize fundraising activities on our behalf.
From our own records of your donations or your interaction with our services.
From publicly available sources of information.
When we are legally required to do so, such as security and police checks if you wish to visit one of our overseas projects.

How Information is Used:

Your personal information may be used to:

Process your donation or provide receipts.
Provide you with information on how your donation is used.
Confirm your identity should you contact us or enquire about your donation.
Communicate with you about the work Effective Aid International is undertaking.
Address any feedback or complaints you may have.
Answer your queries. Develop, improve and market our range of causes, events, products and services which we believe may be of interest to you.

If you do not want Effective Aid International to communicate with you about activities other than the one you are engaged in, please email us at admin@effectiveaid.org

If you choose to give us your email address, we will use this as our primary means of communication.

We will send you email newsletters and other email communication which you may unsubscribe from via the links in our newsletters and emails.

When We Disclose Your Personal Information:

If you become a sponsor of a child or a specific project, personal details such as your name, address and email may be given to either the Effective Aid International office in that country or to the directors of the specific project so they can send you progress reports on the child or the project.

In order to communicate with you in relation to the activities of Effective Aid International, we may disclose your personal information to external organisations. The functions of such organisations include:

Mailing operations.
Email services.
Information technology services.
Marketing analysis services.
Market research.
Website usage analysis.
Call centre operations.
Payment of donations or products and services.

We take steps to ensure that these external organisations are contractually bound to privacy and confidentiality obligations in relation to your personal information and that it is only used for the specific purpose for which we supply it.

Who We May Disclose Your Information To:

We may disclose your personal information to:
Credit providers.
Credit reporting and fraud checking organisations.
An authorized representative nominated by you.
Our accountants, auditors and lawyers.
Law enforcement, government and other organisations, as required by law, particularly regarding the privacy and protection of children.
When we are legally required to do so, such as security and police checks if you wish to visit a sponsored child or one of our overseas projects where children are participants.

How This Information is Held:

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure your information is stored securely – whether in electronic or physical form.

If and when we use external contractors, such as a mailing house to send you our mail, any personal information disclosed to the contractor remains confidential to us.

Any information that we no longer require is destroyed.

Opting Out or Correcting Your Information:

It is our policy to give our supporters access to the information we hold about them and also to opt out of receiving further communication.

You may access your information at any time. If you would like to know what information we hold about you please contact our office.

To either opt out or update your information you can do one of the following:

Email us at admin@effectiveaid.org

Call us on 0403 059134

Use the “unsubscribe” email link on one of the emails you have received.

Mail a request to: PO Box 3163, Helensvale Town Centre, QLD, 4212, Australia.

We do ask that you assist us to keep your personal information current.